I was so surprised to receive my mail today and find a letter from you. Hmmm...what could it be?!?! It was a work fax that I had sent at the same time I was packing up a box of online items I was going to return. My 3 page fax must have gotten shuffled into the return box. I was so impressed that someone at the warehouse took the time to put it in an envelope and mail it back to me. THANK YOU!!! That is really great customer service.